Lot9 Privacy Policy –
Player Personal Data Protection

1 Introduction

Lot9 takes its responsibility to protect player privacy seriously. We understand that your trust is the most valuable asset we hold, and we are fully committed to ensuring that every piece of information you share with us is handled with respect, transparency, and the highest level of security.

This Privacy Policy applies to all users who access the lot9.win website, use the lot9 mobile app, or interact with any service we offer — whether as a casual visitor, registered member, or active player.

This document is provided in Bahasa Melayu for the convenience of Malaysian players. Should there be any ambiguity in interpreting any provision, the English version (where available) shall serve as the official reference.

2 Information We Collect

Lot9 only collects information that is strictly necessary to provide a safe, lawful, and high-quality service to our players. The categories of information we collect are as follows:

We also collect information you voluntarily provide when contacting the lot9 support team, completing feedback forms, or participating in promotional programmes we run.

3 How We Use Your Data

All personal data collected by lot9 is used solely for legitimate and transparent purposes. Below is a complete list of how that data is used:

• Account management: Creating, verifying, and securely managing your player account.
• Transaction processing: Managing deposits, withdrawals, and all financial matters related to your account.
• KYC and AML compliance: Fulfilling legal obligations related to identity verification and anti-money laundering compliance.
• Customer support: Providing effective assistance when you contact the lot9 support team.
• Platform security: Detecting and preventing fraudulent activity, unauthorized access, and other security threats.
• Service communications: Sending important notifications regarding your account, transactions, and policy updates.
• Service improvement: Analyzing usage patterns to improve the overall player experience.
• Responsible gambling: Monitoring play patterns to identify players who may need support or self-exclusion controls.
• Marketing (with consent): Sending promotional information and special offers to players who have consented to receive them.

4 Sharing Information with Third Parties

Lot9 does not sell, rent, or trade players' personal data to any third party. However, there are certain situations where we need to share limited information with trusted partners to keep our platform running smoothly:

• Payment processors: Required transaction information is shared with licensed payment service providers to process your deposits and withdrawals.
• Game software providers: Minimum required gaming data is shared with third-party game providers to enable access to their games.
• Lawful authorities: lot9 will disclose information when required by law, court order, or a request from a responsible enforcement agency.
• Technical service providers: Technology infrastructure providers that help operate the lot9 platform, subject to strict confidentiality agreements.

5 Cookies and Tracking Technologies

Lot9 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how players use the platform to help us improve the user experience.
• Functional cookies: Saving your personal preferences such as language and display settings for a more convenient return experience.
• Security cookies: Helping identify suspicious activity and protecting your account from unauthorized access.

You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the lot9 platform.

6 Data Security

Player data security is lot9's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

Security measures we have in place:

• 256-bit SSL Encryption for all data transmitted between your device and lot9 servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all player accounts as an additional layer of security.
• 24/7 security monitoring by an experienced cybersecurity team.
• Penetration testing conducted periodically by independent third parties to identify and address vulnerabilities.
• Role-based access control ensuring that only authorised personnel can access player data.
• Automatic data backup encrypted and stored at a separate location to ensure service continuity.

7 Your Rights Regarding Personal Data

As a lot9 player, you have full rights over your personal data. lot9 respects and facilitates the exercise of the following rights:

• Right of access: You have the right to obtain a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to restrict processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact the lot9 support team via live chat or email. We will respond to your request within 30 working days from the date the request is received.

8 Data Retention

Lot9 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active account data: Retained for the duration your account remains active and in operation.
• Financial transaction records: Retained for a minimum of 5 to 7 years in accordance with financial and AML legal requirements.
• Security logs: Retained for 12 months for investigation purposes in the event of a security incident.
• Support communication data: Retained for 3 years for reference and service improvement.
• After account closure: Data that is no longer needed will be deleted or anonymised within 90 days of account closure, unless there is a legal requirement to retain it longer.

9 Changes to This Privacy Policy

Lot9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the expansion of services we offer.

In the event of significant changes, we will notify players through:

• In-platform notifications on lot9 when you log in to your account.
• Email sent to the address registered to your account.
• Update the "Updated" date shown at the top of this document.

Continued use of the lot9 platform after any changes to the Privacy Policy take effect constitutes acceptance of the updated terms. We encourage you to review this page periodically.

10 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the lot9 team is available to assist at any time.

• Live Chat: Available on the lot9 platform, 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: [email protected] — for specific enquiries related to privacy and personal data.
• Response time: Under 2 minutes via live chat; within 24–48 hours via email.

For additional information regarding the terms of use and other policies of lot9, please refer to the following documents: